Terms of Service

1. Introduction And Scope

This Service Policy Applies To Your Use Of Our Website, Product Browsing, Order Placement, And Related Online Services Provided By Calmorano (Hereinafter Referred To As "We"). By Accessing Or Using This Website, You Agree To This Policy. This Policy Applies To Online Services Only.

2. User Accounts And Website Responsibilities

You Are Responsible For Ensuring That The Information You Provide Is Accurate, Complete, And Kept Up To Date. We Provide Website Access And Online Shopping Services And Take Reasonable Measures To Maintain Website Operation. However, Temporary Interruptions May Occur Due To Network Conditions, System Maintenance, Or Other Factors Beyond Reasonable Control.

3. Products, Inventory, And Price Notifications

We Aim To Display Accurate Product Information, Inventory Status, And Prices. Inventory Levels And Product Details May Change, And We May Update Website Content From Time To Time. If There Is A Material Change Affecting Your Order, We Will Handle It Based On The Actual Order Status And Provide Necessary Communication Using The Contact Details You Provided.

4. Orders And Payment

After You Place An Order And Complete Payment, Your Order Will Enter Processing. Order Related Notifications Will Be Sent Using The Contact Details You Provide. If There Is Any Issue With Order Information Or Verification, We May Contact You For Confirmation.

5. Shipping Policy

We Deliver Within Australia Only. Orders With A Total Of 99.99 AUD Or More, Including 99.99 AUD, Qualify For Free Shipping. Orders Below 99.99 AUD Are Charged A Flat Shipping Fee Of 7.99 AUD. Orders Placed And Paid Before 6:00 PM Are Processed Starting The Same Day, While Orders Placed After 6:00 PM Are Processed Starting The Next Day. Processing Time Is 2 To 3 Working Days, And The Estimated Transit Time Is 6 To 10 Working Days After Dispatch. Carriers May Include DHL, FedEx, And UPS. Tracking Information Will Be Provided After Dispatch.

For Details, Please Refer To Shipping Terms.

6. Order Cancellation Policy

You May Request To Cancel An Order Before It Enters The Dispatch Process. To Request A Cancellation, Please Contact Our Support Team By Email Or Phone And Provide Your Order Number And Proof Of Payment. If The Cancellation Is Approved, We Will Process The Refund Within 1 To 5 Working Days, And The Refund Will Be Issued To Your Original Payment Method.

For Details, Please Refer To Order Cancellation Policy.

7. Return And Exchange Policy

You May Request A Return Or Exchange Within 45 Days After The Order Is Received. Eligible Reasons Include Appearance Issues, Quality Defects, Odor Or Severe Color Differences, Item Not As Described, And Return Or Exchange Without Reason. Please Contact Our Support Team By Email Or Phone To Submit Your Request And Provide The Order Information And Supporting Materials. After Approval, Return The Item As Instructed For Inspection. After A Return Is Confirmed, We Will Process The Refund Within 1 To 5 Working Days And Issue It To Your Original Payment Method. For Exchanges, After The Returned Item Passes Inspection, We Will Ship A Replacement Within 2 To 3 Working Days.

For Details, Please Refer To Return And Exchange Policy.

8. Disputes And Applicable Rules

If Any Dispute Arises From Your Use Of Our Services Or Your Purchase, We Encourage You To Contact Us First To Seek A Resolution Through Communication. If A Resolution Cannot Be Reached, The Matter Will Be Handled Under Applicable Rules.

9. Privacy And Data Protection

We Value Information Security And Handle Data In A Reasonable Manner For Service Operation And Order Fulfillment. For More Information, Please Refer To Privacy Policy.

10. Intellectual Property

Website Content, Including Text, Images, Design Elements, And Related Materials, Is Protected. Without Authorization, You Must Not Copy, Distribute, Or Use Such Content For Other Purposes.

11. Limitation Of Liability

We Take Reasonable Measures To Provide Stable Online Services. For Delays, Interruptions, Or Other Impacts Caused By Factors Beyond Reasonable Control, We Will Provide Reasonable Assistance Where Possible, But We Do Not Assume Liability Beyond What Is Required Under Applicable Obligations.

12. Changes To These Service Terms

We May Update This Service Policy From Time To Time To Reflect Operational Needs. The Updated Version Will Take Effect When Posted On The Website. We Recommend Reviewing This Policy Periodically.

13. Contact Information

Address: 85 Orchard Hill Rd, Carmel, NY 10512, US

Phone: +1 (909) 781-0782

Email: info@calmorano.com

Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)